Monitoring Services

As a MSP we need insight into your IT infrastructure. mySupport is partnered with SolarWinds, and with their solution called N-central and on our own centralised monitoring server, we have the ability to remotely monitor and maintain your IT infrastructure from your servers and PCs to your multi-function printers and network devices. The N-able agents on your devices collect and send the information of your devices to our N-central server, which includes but not limited to;

  • Asset information e.g. Make, Model, Serial numbers
  • Hardware information e.g. CPU, Memory, HDD etc
  • Health e.g. Hardware failure, usage
  • Installed Software
  • Microsoft License Tracking
  • Warranty information
  • Networking Information

The N-able agent allows us to do un-attended remote management of your devices and with the professional version we can do centralised patch management, AV mangement, software deployments and task automation. 

No matter where in the world your devices are, as long as they are connected to the internet, we are able to monitor, maintain and support your devices.

Our monitoring solutions is part of our default offering to our Managed Service SLA customers, but we offer this product as a stand alone product for those customers who wish to manage their own infrastructure.