Definition: A managed service provider (MSP) is a third-party contractor that delivers network-based services, applications and equipment to enterprises, residences or other service providers.

mySupport is a modern IT Support & Advisory Company.  Although we still support clients in the traditional sense, we strive to adopt the modern way of Managed IT Service to our customers.

mySupport is a Managed Service Provider

Traditional IT Support is based on a pay-as-you-go model and although this is great for many small businesses that do not rely heavily on technology, this may not be the best model if you require an on-going IT service.  With the MSP model, mySupport delivers all IT Support & Advisory services at a fixed cost per month, meaning that the buck stops here.  With this model we will ensure that issues are resolved in the shortest time possible, making mySupport truly accountable for the cost.  In the MSP model, mySupport becomes your permanent IT department, enabling you to manage your business and mySupport to manage the day-to-day IT.

With world-class real-time network and infrastructure monitoring, remote management and helpdesk technology, mySupport is able to provide your business with a proactive and holistic support function.  This enables us to provide you with regular reporting on the total IT environment and allows us to align your business with current technology trends.

  • Regular scheduled on-site support and maintenance
  • Remote and telephonic support
  • Total network management
  • Server and other IT infrastructure management
  • Strategic IT advisory
  • Risk management
  • Regular reporting
  • ITIL aligned helpdesk
  • License compliance

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Need a specialist or just plain pay-as-you-go service?

We understand that many companies do not require a MSP model and mySupport has the necessary resources to meet this basic IT support and/or specialized services need. Whether you need pay-as-you-go IT support on an hourly basis or a specialized resource for a specific projects or lack of internal skills, contact us and we will have the necessary skills to assist you.

  • Day-to-day IT Support on a pay-as-you-go model
  • Specific projects e.g. Migration, Network restructure
  • Specialized services e.g. AD Administration, SQL Administration, Project Management, Web Development
  • Disaster Recovery and Business Continuity
  • Risk Assessments

We have the knowledge and experience to assist with your IT requirements.

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World-class Cloud Based Monitoring

Our world-class real-time monitoring service gives us and you a complete insight into your IT environment. Our monitoring solutions is cloud based and simple to deploy.  We have invested in the necessary hardware and software so that you do not need to spend money on infrastructure and increase your IT on-premises footprint.

  • Hardware Asset Management and Monitoring
  • Remote Desktop and Server Support
  • Patch Management and Monitoring
  • AV Management and Monitoring
  • Automation Management
  • Performance Reporting
  • ITIL aligned Helpdesk Integration
  • Software Compliance Reporting

Our monitoring service will help your business with your complete IT life-cycle management.

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